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Technical Support Technician

Volt


Location:
Poway, CA
Date:
10/19/2017
2017-10-192017-11-18
Volt
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Job Details

Technical Support Technician | Volt

Technical Support Technician

Poway, CA

Location:Poway, CA
Category:Computer Industry
Employee Type:Contingent
Duration:48 weeks
Pay Rate:$20.00 /Hour
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Contact

Date Posted:9/24/2017
Job ID:63847
Contact:Volt
Phone:760/710-3674
Fax:

Description

 

MUST be Bilingual in French!

Coordinates, diagnoses and troubleshoots incoming employee calls.

Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access.

Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.

Provides case status updates to management and end-users.

Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support.

May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions.

Minimal experience with SQL a plus.

Interested or know anyone?

Contact ndost@volt.com or call 760-710-3674 for any questions. 

Volt is an Equal Opportunity Employer

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