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Tech Support - Call Center


San Marcos, CA
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Job Details

Tech Support - Call Center | Volt

Tech Support - Call Center

San Marcos, CA

Location:San Marcos, CA
Category:Call Centers
Employee Type:Contingent
Duration:24 weeks
Pay Rate:$17.00 - $19.00 /Hour
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Date Posted:7/21/2017
Job ID:27271



Tech Support- Call Center

Monday – Friday, 7:30 am – 4:00 pm through the busy season and some Saturday mornings

The qualified applicant should be proficient in the following areas:

  • Basic computer skills.  Be able to answer and log calls using a computerized phone system and send emails using MS Outlook program.
  • Should have good writing, listening and customer relations skills.
  • Will respond to incoming customer irrigation questions and e-mails on the Company's technical support phone lines and website, including requests for product performance and specification information.   Assists in troubleshooting product problems, advises product capabilities, and recommends proper replacement parts and repair procedures.
  • Strong mechanical and technical skills would be helpful.
  • Previous basic electrical troubleshooting skills would be helpful.
  • Able to take calls in a phone center from many different types of customers and assist them with their questions
  • Previous irrigation and lighting manufacturer experience is preferred but not mandatory.
  • Ability to work in a team environment.
  • Literacy in Spanish is preferred.
  • Ability to answer phones while at a desk for the entire day.
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