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Help Desk Technician

Volt


Location:
San Diego, CA
Date:
10/19/2017
2017-10-192017-11-18
Volt
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Job Details

Help Desk Technician | Volt

Help Desk Technician

San Diego, CA

Location:San Diego, CA
Category:Telecommunications
Employee Type:Contingent
Duration:24 weeks
Pay Rate:$22.00 - $27.00 /Hour
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Contact

Date Posted:9/30/2017
Job ID:68685
Contact:Volt
Phone:760/710-3674
Fax:

Description

 

We currently have an exciting opportunity for a temporary Help Desk Technician  to work within our ITS Service Desk team at our facility in San Diego, CA.

Under the general guidance of Help Desk Lead, this position will be responsible for the following:

DUTIES AND RESPONSIBILITIES:

  • Receives, screens, and resolves telephone inquiries from employees regarding issues/problems with their personal computers or peripheral hardware, including their operating systems and office programs.

  • Diagnoses, identifies, isolates and analyzes computer problems utilizing department procedures, database records and experience.

  • Identifies and analyzes problems to provide resolution or arrange for service with a technician.

  • Maintains database for tracking activity of all service requests.

  • Notifies PC Technicians or management of recurring problems or patterns of problems.

  • Prepares reports as requested and maintain and update records and databases.

  • Stays current on personal computer and peripheral equipment changes and trends.

  • Recommends updates/changes to department procedures.

  • May assist in software and hardware evaluations, and may assist in configuring or updating personal computers, peripheral equipment or with software deployment.

  • Performs other duties as assigned or required.

Qualifications Essential Qualifications:

  • Typically requires an Associate's degree with an emphasis in information technology, or a related discipline and three or more years of progressive personal computer technical experience in an information systems department.

  • A certificate in information technology from a recognized organization or additional equivalent

  • experience in an information systems department may be substituted in lieu of education.

  • The position requires full knowledge of current personal computers, relevant operating systems and associated peripheral equipment and a general understanding of department policies and procedures.

  • Must be customer focused, able to explain or interpret general information, communicate with all levels of employees, establish priorities, resolve routine technical situations, and able to work extended hours as required.

Must have:

*A+, Security+ or equivalent experience or training

*Strong Customer Service

*Enterprise experience preferred

*Remote tools

*MS Products

*Active Directory

Volt offers a candidate referral bonus, please inquire for more details.  (Conditions and restrictions apply)

Please call 760 - 710-3674 or email ndost@volt.com

Volt is an Equal Opportunity Employer. 

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